All of your conversations on our system are strictly confidential and never used for training purposes.

Here is an overview of the data privacy and model training policy of OpenAI:

OpenAI

• OpenAI ensures that data submitted through its API is not used to train its models.
• OpenAI retains API inputs and outputs for up to 30 days to identify abuse and provide the service. After this period, data is deleted unless legally required to retain it longer.
• Data may be reviewed by authorized employees for abuse monitoring and legal compliance, but it is not used for model training.

LynxAI is a product of Qralynx Technologies Sdn. Bhd. that provides a secure and private development for custom AI Agents.

The following information will go through the details of Qralynx Technologies Sdn. Bhd.’s Data Privacy and Security.

When using the chat interface:

Chat Messages: Collected when the user sends messages to the AI.

Prompts, AI Settings, Integrations: Developers create a custom prompt for each specific agent/ client.

Client Preferences: Includes settings like colours, sizes, font size, etc. to improve user experience.

Training Data: Developers use documents (DOC, TXT, PDF, etc.) and connected online data sources (e.g., scraped website data, Notion, Google Drive).

What type of data is stored?

Websites that are scraped, documents and/or text that are uploaded to train an AI Agent are securely stored within a vector database hosted by Qralynx Technologies Sdn. Bhd.

How is my data used?

We only use your data to train your AI chatbots and improve the product, we do not pass it on to any 3rd parties for marketing purposes.

Who owns the data that is uploaded?

The content and data we upload to train an AI Agent  is owned by you. Your data is not used by Qralynx Technologies Sdn. Bhd. for any other purpose than providing you with the A.I. Agent services.

Any and all data will only be deleted from our servers after you instruct us to delete it.

What happens to customers’ data when they upload it? What happens with my clients’ companies’ data? Who is responsible for keeping it safe?

Websites that are scraped, documents and/or text that are uploaded to train an AI Agent are securely stored within a vector database hosted by Qralynx Technologies Sdn. Bhd.

Qralynx Technologies Sdn. Bhd. (The Company) may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third party websites to You after You visit our Service, for payment processing, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Delete Your Personal Data

You have the right to request that We assist in deleting the Personal Data that We have collected about You.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.